MR Quality Every Day (QED)
Uduk, an author of three books, is one of Nigeria’s most sought-after Keynote Speakers, Educators, Consultants, and Thought Leaders in achieving service excellence and enduring people and service cultures. He is the founder and managing director of Vision & Talent International Ltd., a leading learning and performance consultancy. He has published and consulted actively in the areas of customer service, service design, and employee engagement, and teaches in these areas locally and internationally, including for the UNDP. PAUL is passionate about changing Nigeria’s service delivery landscape through Service Excellence and considers his life’s mission as the enthronement of QUALITY EVERY DAY (QED) mentality in every organization in Nigeria. When business leaders invite PAUL to their office they ask their personal assistants to doubly check to ensure there are no cobwebs in the hidden corners because PAUL will notice. In service, PAUL says, ‘’you’re either consistently hot or consistently cold, there is no middle ground.’’ In short, when business leaders encounter intractable customer service problems they turn to PAUL.