Brooke Billingsley

Plethora of knowledge on Patient Perceptions, Clinical Deep Dives, Ethnography Research and as a Cancer Patient. Excited to share that knowledge and influence positive change!

Brooke Billingsley is a business entrepreneur, author and professional speaker who engages audiences nationwide with her witty anecdotal style of "telling it like it is." She is co-founder and CEO of Perception Strategies, Inc., a national healthcare mystery shopping and customer Service Company that has conducted over 250,000 patient perceptions and work with the Cleveland Clinic, Johns Hopkins, and many Academic and community hospitals.

Brooke co-authored Turn Your Customer On: 23 Ways to Motivate Employees and Make Your Customers Love You. This book is a guide for companies who want to create a never-ending commitment to customer excellence.

Brooke has been featured on Good Morning America, and in The Wall Street Journal and several professional healthcare magazines.

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