Elaine Allison

Customer Care Advocate - Transforming Teams into Customer Care Crusaders

Elaine Allison, CSP is a customer care advocate who specializes in the travel & tourism industry.  She converts leaders and teams into customer care crusaders through her affable style using her entertaining real life examples from the front line and has helped many clients become #1 in Customer Service.

"Without raving fan customers a company struggles to keep up.  Organizations that strive to be the best in Customer Care both internally and externally - win every time.  They are able to grow, develop new products and extraordinarily keep ahead of their competitor".

Now is the time to use Elaine's expertise and discover her unique techniques for leaders and staff to accelerate your culture of care. Elaine is uniquely positioned to help those in the travel & tourism industry as she has both a security background and an extensive airline background.  She was one of Canada's first female prison guards in an all-male maximum security prison at the age of 19 back in the 70's, and then became a flight attendant and manager for one of the top global award winning airlines in Customer Service.  Whether she was handling a difficult customer in the jail (where her life depended on it), or one at 35,000 feet - the skills she learned firsthand have translated into helping other's resolve issues on the spot with ease, efficiency and eloquence.

If you want your audiences ready to handle their next customer service issue effortlessly and are ready to accelerate to the next level in customer care hire Elaine to start your next Customer Service crusade.  

"Those who can solve problems and live in the mindset of resolve will never be out of business or unemployed."

Elaine's Raving Fan Says....

Vancouver International Airport - Voted #1 Airport in Customer Service 2 year in a row

"Elaine spoke to over 5,000 of our 20 different airport client organizations in resolving customer care issues during our multi-year plan and in preparation for the 2010 Olympic & Paralympic Winter Games in Vancouver, BC. The complexity of the task and the sheer numbers of varying audience needs was monumental. The results were significant with high ratings from all organizations. In addition, the programs contributed to YVRAA (Vancouver International Airport Authority) winning the prestigious #1 Airport - North America (Skytrax) 2010 award."

Credentials:

• Bestselling Author of: The Velvet Hammer - PowHERful Leadership Lessons for Women Who Don't Golf
• CSP (Certified Speaking Professional)
• Visions of Excellence Entrepreneur of the Year Award (2002)
• Peter Legge - Story Teller of the Year Award (CAPS)
• Formal Education in Curriculum Design & Adult Education

Are you ready to become #1 in Customer Care?

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