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The Customer is Bothering Me
How to Change Attitudes, Improve Results and Grow Your Bottom Line
This is the first book that reveals the hidden Motivation Triggers to understand, predict and influence your customers' behavior
Tagscustomer service |
DescriptionYour customers pay attention to how you attract and treat them. If you do not understand what truly motivates them, they are likely to get their needs met elsewhere. The "one size fits all" approach has become a sign of disrespect.
If you design customer processes, manage teams who communicate with customers and potential customers, or deal directly with them yourself, you are responsible for what your customers experience, and this book was written for you. Where to buy this book |
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