Curtain

Remarkable Customer Service … and Disservice

Case Studies and Discussions to Increase Your Customers’ Delight

This book is full of examples of superior customer service … and below par service.
Remarkable Customer Service … and Disservice by Rebecca Morgan

Tags

customer service
management consulting
management development
training

Author:Rebecca Morgan
Year:2009
LanguageEnglish

Description

This book is full of examples of superior customer service … and below par service. Following each example are questions to ask your team to prompt discussions of what went right — or wrong. Then you can decide how to use the lessons to improve your customers’ delight.
 

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