Communication: Your Key to Success

Excellent communication skills are probably the most potent career and personal skills you can possess. From creating rapport with clients, to collaborating with colleagues, to giving and receiving instructions effectively, how well you communicate will spell the difference between success and failure.

If you want to increase your clarity and confidence, enhance teamwork, boost productivity, and create a happier, more supportive working environment, this is the book for you.

Best-selling author and trainer Shirley Taylor and international trainer and coach Alison Lester fill this book with solid guidance and humorous anecdotes. If you implement their practical, effective tools, you will transform your communication skills and reap huge rewards. Every aspect of successful communication is covered, including:

- overcoming communication challenges
- developing your likeability
- speaking clearly and confidently
- activating your listening skills
- increasing your assertiveness
- communicating effectively across cultures
- improving team communication
- resolving conflict