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Bare Knuckle Customer Service

Bare Knuckle Customer Service

How to deliver a knockout customer experience and hammer the competition

by Simon Hazeldine, Chris Norton (2008)
How you treat your customers and what you do to keep the coming back for more will have the biggest impact on your bottom line. Get the service right and you'll ... [more]
Bare Knuckle Negotiating

Bare Knuckle Negotiating

Knockout Negotiation Tactics They Don't Teach You In Business School

by Simon Hazeldine (2006)
Written by a veteran salesman and negotiator with a track record spanning millions in sealed deals, this book draws on the most advanced techniques used today by elite negotiators and professional influencers. ... [more]
Bare Knuckle Selling

Bare Knuckle Selling

Knockout Sales Tactics They Don't Teach In Business School

by Simon Hazeldine (2005)
Written by a sales veteran with a track record spanning millions in sealed deals, this book blends the best psychological, NLP and classic persuasion techniques with a street-wise, gritty success system based ... [more]
Creating High Performance Sales Compensation Plans

Creating High Performance Sales Compensation Plans

Your Sales Management Guru's Guide to:

by Ken Thoreson (2011)
Sales compensation is only one ingredient in building a high performance sales team, but a very important one. In 25 years I have created many sales compensation plans and during the last ... [more]
Recruiting High Peformance Sales Teams

Recruiting High Peformance Sales Teams

Your Sales Management Guru's Guide to:

by Ken Thoreson (2010)
What’s the number one challenge of sales management? Recruiting and hiring top talent. Where organizations have focused on quality hiring sales and revenue problems don’t exist, customer satisfaction levels are high ... [more]
Sell your product, not your soul

Sell your product, not your soul

A hype -free guide to selling

by John Magar (2006)
Selling skills are an important part of any business career. Whether you are in a current sales role, aspiring to be in one, or in a senior sales, marketing or general management ... [more]
An Aggresive Plan to Grow Your Agency

An Aggresive Plan to Grow Your Agency

by Lloyd Lofton (2010)
A journey of a thousand miles starts with a single step. This first step is to approach the managing and building of your agency with a business plan that does two things: (1) ... [more]
The Challenge of Value

The Challenge of Value

How to Drive up the Value of your Products and make a lot more Profit!

by Mike Wilkinson (#2), Harry Macdivitt (2010)
First you must understand your customer and what is important (valuable) to him personally and to his business in terms of the three elements of the Value Triad©. Second you must understand ... [more]
How to Soar Like an Eagle In a World Full of Turkeys

How to Soar Like an Eagle In a World Full of Turkeys

A practical guide to becoming the extraordinary person everyone always wanted to be. Here are the winning strategies, techniques, methods and thoughts that will inspire, empower and motivate anyone toward a better ... [more]
Relationship Selling

Relationship Selling

The Eight Competencies of Top Sales Producers

This book has been rewritten numerous times since I first published it in the mid 1980s. In 2002 I released this completely rewritten hardcover edition, then the softcover came out in 2005. ... [more]
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