advancing the professional speaking community worldwide.
Bridges to the Customer's Heart
Commonsense Uncontested Strategies to Outsell, Outsmart, and Out-Compete the Competition by Doing the Simple Things They Wont Do
Bridges to the Customer’s Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a ... [more]
The Greet Your Customer Manual
How you greet your customer MATTERS. On online poll asked Have you ever stopped doing business with a company because of how you were greeted, either in person or one the phone? ... [more]
Bare Knuckle Customer Service
How to deliver a knockout customer experience and hammer the competition
How you treat your customers and what you do to keep the coming back for more will have the biggest impact on your bottom line. Get the service right and you'll ... [more]
Sell your product, not your soul
A hype -free guide to selling
Selling skills are an important part of any business career. Whether you are in a current sales role, aspiring to be in one, or in a senior sales, marketing or general management ... [more]
The Pit Crew Challenge
Winning Customers Through Teaming
The roar of the engine and fast pace of stock car racing is the perfect analogy for understanding the dynamics of teams and organizational development. Understand how values impact our people and ... [more]
Myth Number 2
An Everyday Guide on How to Make a Difference
In this concise collection of anecdotes professional speaker and author, Steve Foran explores the second of two myths that limit our potential to grow as human beings and dissuade us from making ... [more]
The Customer is Bothering Me
How to Change Attitudes, Improve Results and Grow Your Bottom Line
Your customers pay attention to how you attract and treat them. If you do not understand what truly motivates them, they are likely to get their needs met elsewhere. The ... [more]
Common Sense Service!
Close Encounters on the Front Lines
Teresa Allen takes you through a series of true-life clse encounters on the front lines. Each carries a significant mesge on how to build lasting business relationships through common sense service.
Common ... [more]
Willie's Way
6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty
Customer service professionals can be successful even in the most difficult service circumstances -- if they practice six key service strategies. In this engaging account of Phil’s encounter with a South Carolina ... [more]
Remarkable Customer Service … and Disservice
Case Studies and Discussions to Increase Your Customers’ Delight
This book is full of examples of superior customer service … and below par service. Following each example are questions to ask your team to prompt discussions of what went right — ... [more]
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