advancing the professional speaking community worldwide.
The Greet Your Customer Manual
How you greet your customer MATTERS. On online poll asked Have you ever stopped doing business with a company because of how you were greeted, either in person or one the phone? ... [more]
English Phonetic Alphabet Workbook
The Workbook has a wide variety of interactive, classroom exercises to help instill the 40 individual sounds of spoken English.
How can people study English for years and still not be fluent? Because ... [more]
God of All My Seasons
God of All My Seasons looks at God presence in our lives in all our seasons. Life does not always bring what we expect. We sometimes feel sad and it seems everything ... [more]
42 Rules for a Web Presence that Wins
Essential Business Strategy for Website and Social Media Success
A fast, but thought-provoking read that offers a 30,000 ft "eagle-eye" perspective on the many considerations for thinking through and implementing an effective website and social media profile. Endorsed by Guy Kawasaki, ... [more]
Getting A Success Change
How to Be Happy in a World Gone Mad
What is the real meaning of success? The man known as “King of Negotiators” says that millions of people who have acquired the trappings of success -- money, fame, status, and power ... [more]
Out of Office
Using the Internet for Greater Freedom in Your Work Life
What would your life be like if you didn’t have to spend every working day at an office?
Perhaps you would have a more enjoyable work environment, be able to spend more quality ... [more]
Fast, Flat and Free
How the Internet Has Changed Your Business
Three words describe how the Internet has changed the face of business: Fast, flat and free.
The world is faster: Customers, clients and audiences are more demanding. They expect a faster turnaround, faster ... [more]
Podcasting Basics Step by Step
Are you looking to expand your demographic reach? There is a huge untapped market that you need to reach: owners of iPods, iPads and iPhones.
This is a huge market with such technology-savvy ... [more]
Strategy Mapping for Learning organizations
Building Agility into your Balanced Scorecard
How can we ensure our strategy will succeed, especially in changing and uncertain times? The answer, as explained in Strategy Mapping for Learning Organizations, is to become a more responsive organization – ... [more]
Communicating Strategy
Why all plans should be burnt!
“Communicating Strategy”, by Phil Jones, helps you plan and communicate your strategy more effectively. It explains how to think through the design of the communication of your strategy and gives you techniques ... [more]
Recently added books
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